SHIPPING OPTIONS:

US Standard Delivery
Please allow 5 – 7 working days for delivery (Mon-Fri).

International Delivery
Delivery costs are worked out by the weight of your order. You will be able to get a quote once you have entered items into your shopping basket.
Please allow up to 14 working days for delivery.

DELIVERY OF GOODS
Due to the nature of the goods, returns or exchanges are not available unless the product is damaged or defective. We aim for you to receive your order within seven days, this is subject to seasonal variation. Risk of damage or loss of the goods passes to you on delivery.

RETURNS
Due to the nature of the goods, returns or exchanges are not available unless the product is damaged or defective. If you receive a damaged parcel or defective goods please contact us immediately. We ask that you return goods within 14 days of receipt of goods.

REFUND POLICY
If you receive a damaged parcel or defective goods you will receive a full refund or replacement including the cost of postage and packaging (plus the cost incurred in returning it, if supported with proof of postage and cost), if returned within 28 days of the date of the invoice.

In the unlikely event that you receive a damaged or defective product please contact us at:

  • sales@fdthreadz.com